FAQ
Our most frequently asked questions with answers and links to further information.
- I there free WiFi at the airport?
Yes, log on to the free-WIFI-Torp wireless network and surf on the internet as long as you want, for free! - When does check-in open?
Check-in opens 2 hours before scheduled departure. Check-in on international flights closes 45 minutes before scheduled departure. Read more on check-in at torp.no/en/travel/check-in - From where and when does the train leave towards Oslo?
There is a shutle bus service from the airport to the train. You will find the shuttlebus right outside the terminal. Purchase your ticket on the ticket machine in the arrival area. Time of departure is found on the screen in the arrival area or you can check out the time schedule at VY.no. - From where does the bus leave towards Oslo?
You will find the Torpekspressen right outside the terminal. - Is there a bus going to Fokserød?
Unfortunately not yet, but you can ask any taxi you want for a fixed price to Fokserød. - Can I exchange currency at TORP?
No, due to new and stricter regulations, the exchange machines are closed at TORP. However, you’ll find ATMs oth before and after the security control. Read more on bank services here. - Emergency passport?
If you have lost, forgotten or your passport has expired, you can be issued an emergency passport. Contact the police at Torp on telephone: +47 989 00 130 or +47 02800. - How can get in touch with Customs at TORP?
If there are no customs officials present when you arrive at the airport, you may contact them at: +47 334 28 200. - Is there a smoking area at TORP?
The entire terminal is non-smoking. However there is a smoking area outside the terminal towards the parking P1. Finish your smoking before intering the security control. - Where do I return the Tax Refund form?
Global Blue Tax Free forms are refunded at the Servicecenter, located before entering the security control. Out of opening hours of the servicecenter, return the form to the security control. - I’ve lost my mobile phone, where can get it back?
All items found at TORP are registered and made available within 24 hours on the online Lost & Found platform MissingX. The site is updated regularly. To search for lost and found, click on to missingx.com or read more about Lost and Found at torp.no/en/at-the-airport/lost-found. - Where can I get a taxi?
You will find your taxi right outisde the terminal. Read more on their contact information at torp.no/en/transport/taxi There is free choice of taxi in Norway. You can choose the car or company you want. Travelers should be aware that prices may vary, and that taxi drivers are obliged to inform about prices before the trip starts. - Where are the car rental agencies?
You will find the car rental agencies outside the terminal. Turn left and follow the Car Rental signs past the P1 parking. Read more on contact information at torp.no/en/transport/car-rental - Can I rent trolley protection at the airport?
Yes, prebook at Airshells or contact the service senter in the terminal.
Contact the Service center
Opening hours:
Monday: 06:00 – 23:00.
Tuesday: 08:00 – 23:30.
Wednesday: 06:00 – 23:30.
Thursday: 07:30 – 20:30.
Friday: 06:00 – 23:30.
Saturday: 04:30 – 23:30.
Sunday: 06:00 – 23:30.
Phone: (+ 47) 33 42 70 00
E-mail: service@torp.no