FAQ
Our most frequently asked questions with answers and links to further information.
- I there free WiFi at the airport?
Yes, log on to the Free-WIFI-Torp wireless network and surf on the internet as long as you want, for free! - When does check-in open?
Check-in opens 2 hours before scheduled departure. Check-in on international flights closes 45 minutes before scheduled departure. Read more how to checki in. - From where and when does the train leave towards Oslo?
There is a shutle bus service from the airport to the train. You will find the shuttlebus right outside the terminal. Purchase your ticket on the ticket machine in the arrival area. Time of departure is found on the screen in the arrival area or you can check out the time schedule at VY.no. - From where does the bus leave towards Oslo?
You will find the Torpekspressen right outside the terminal. Remember the pink buses (Paulsen Buss) takes you to Horten or to Fokserød by E-18. - Can I exchange currency at TORP?
Yes, located across the terminal from the Service center, look for the Nordea exhange and ATM machine. Read more on bank services. - Emergency passport?
The Police at TORP are currently not able to provide emergency passports. All questions concerning visas and passports, must be directed to the police at: +47 02800 or read more at politiet.no. - How can get in touch with Customs at TORP?
If there are no customs officials present when you arrive at the airport, you may contact them at: +47 45 87 10 40. - Is there a smoking area at TORP?
The entire terminal is non-smoking. However there is a smoking area outside the terminal towards the parking P1. Finish your smoking before entering the terminal and the security control. - Where do I return the Tax Refund form?
Global Blue Tax Free forms are refunded at the Service center, located in the check-in area before entering the security control. Out of opening hours of the service center, return the form in the security control. - I’ve lost my mobile phone, where can get it back?
All items found at TORP are registered and made available within 24 hours on the online Lost & Found platform MissingX. The site is updated regularly. Read more on missing checked baggage and lost hand luggage. - Where can I get a taxi?
You will find your taxi right outisde the terminal. You may also prebook your taxi or maxi taxi. - Where are the car rental agencies?
You will find the car rental agencies outside the terminal. Turn left and follow the Car Rental signs past the P1 parking. - Can I get tested for Covid-19 at TORP?
No, contact your local health authorities or a private clinic to get testet for Covid-19. - In regards to Covid-19, what are the rules upon entry to norway?
There are no corona-related travel restrictions upon entry into Norway. For other countries, go to reopen.europa.eu
Contact the Service center
Opening hours:
Monday: 06:30 – 21:30.
Tuesday: 06:30 – 15:30 & 19:30 – 22:30.
Wednesday: 06:00 – 21:00.
Thursday: 14:00 – 18:30.
Friday: 07:00 – 22:00.
Saturday: 06:30 – 21:30.
Sunday: 06:30 – 15:30 & 18:00 – 22:00.
Phone: (+ 47) 33 42 70 00
E-mail: service@torp.no